Shipping Policy
At Phoolkumari.in, we strive to deliver your orders safely and promptly. Please read our Shipping Policy to understand how we handle shipping and delivery.
1. Delivery Locations
- We currently deliver across India. For other locations, please check availability at checkout or contact us before ordering.
- Certain products (such as fresh flowers and cakes) may have location-based delivery restrictions.
2. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- We may offer free shipping on select products or for orders above a certain value (details will be mentioned on our website or promotions).
3. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Time
- Standard delivery typically takes 1-4 business days after dispatch.
- Delays may occur due to unforeseen circumstances, weather, or local events. We will notify you in case of significant delays.
- For time-sensitive deliveries (e.g., for gifts), please mention your preferred delivery date in the order notes or contact us.
5. Order Tracking
- Once your order is dispatched, you will receive an email or SMS with tracking information (where available).
- If you need assistance tracking your order, contact us at info@phoolkumari.in.
6. Delivery Issues
- If delivery fails due to incorrect address, unavailable recipient, or other reasons beyond our control, we will attempt to contact you for redelivery (additional charges may apply).
- Please inspect your order upon delivery. If you receive a damaged or incorrect item, notify us within 24 hours for prompt resolution.
7. Contact Us
Effective Date: 6 June 2025